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Important Clinic and Pharmacy Closure Information

The Healthe Clinic and Pharmacy officially ended business operations on January 31, 2023, and no longer offers patient care services.

To request medical records, follow the instructions below.


Requesting Medical Records

  • Access to your medical record, health history and prescriptions through the Cerner Health Portal will remain live until January 31, 2024.
  • To receive a copy of your medical records, or to have them sent directly to a community provider:
    • Complete the release of information form
    • Once completed and signed, submit forms through your Cerner Health Portal account or Anuva Portal account to the Records Request inbox. (Navigate to Messaging > Inbox > Send a message, and type “Records request” in the “to” field until the inbox appears). Please allow 10 to 14 business days for record requests to be processed.
    • Alternately, faxing requests to 816-448-0020 is acceptable.
  • If you have questions regarding the release of medical records, send a secure message using your Portal account to the Records Request inbox.
  • Your medical record information will be retained in accordance with Missouri law.

Finding a new provider

  • In-network providers can be found by going to www.uhc.com. You can also visit the websites of local hospitals to find providers who are accepting new patients.
  • Consider AmWell for dietitian and health coach options.
  • If your Healthe Clinic or Anuva provider transitions to a primary care practice in your area, you may establish care as a new patient at that office. Before scheduling an appointment, confirm that your health insurance is accepted at that practice. If you proceed with establishing care with the same provider at a new practice, you can request that the Healthe Clinic or Anuva transfer your medical record information to the new practice.




Locations

World Headquarters Healthe Clinic and Healthe Pharmacy

2901 Rock Creek Parkway
North Kansas City, MO 64117

Healthe Clinic Contact Details
FAX: 816.448.0020

Innovations Healthe Clinic and Healthe Pharmacy

8779 Hillcrest Road
Kansas City, MO 64138
North tower lobby

Innovations Healthe Clinic Contact Details
FAX: 816.448.0020

Innovations Cafés

8779 Hillcrest Road, Building 1024.0
Kansas City, MO 64138

Resources

Submit completed forms as an attachment to a secured message to "Records Request" in your Healthe Clinic portal account, or fax them to  816.448.0020.

Notice of privacy practices

Release of Information
If you have questions regarding the release of medical records, send a secure message using your Healthe Clinic Portal account to the records request inbox. Submit completed and signed records request forms through the portal to the records request inbox. Allow 7 to 10 business days for record requests to be processed.

Release of information – Healthe Clinic to external provider

If you have questions regarding the release of medical records, send a secure message using your Healthe Clinic Portal account to the records request inbox. Submit completed and signed records request forms through the portal to the records request inbox. Allow 7 to 10 business days for record requests to be processed.

Release of information – Healthe Clinic to external provider

Billing

For Quest Diagnostics billing questions, contact Quest at 1.866.MYQUEST (1.866.697.8378). Say “billing” at the automated prompt.

For insurance-related questions, call the dedicated United Healthcare line for Oracle members at 1-866-672-2511, prompt 1.

For insurance-related questions prior to 10/1/2022 contact:

Learn more about your Oracle benefits at https://www.oraclebenefits.com/.