Important Clinic and Pharmacy Closure Information

The Healthe Clinics and pharmacies in Kansas City and the Anuva Health Centers and pharmacy in Malvern and West Chester will be closing, effective January 31, 2023. This includes the clinics and pharmacies at the World Headquarters (WHQ) and Innovations (INN) campuses in Kansas City.

The clinic providers and staff will continue to support you through this transition; please read below for additional information.

Key Dates: Healthe Clinic and pharmacy patients at WHQ and INN

Requesting Medical Records

• Access to your medical record, health history and prescriptions through the Cerner Health Portal will remain live until January 31, 2024.
• Now through January 31, 2023, to receive a copy of your medical records, or to have them sent directly to a community provider:
• Complete the release of information form
• Once completed and signed, submit forms through your Cerner Health Portal account or Anuva Portal account to the Records Request inbox. (Navigate to Messaging > Inbox > Send a message, and type “Records request” in the “to” field until the inbox appears). Please allow 10 to 14 business days for record requests to be processed.
• Instructions for requesting a copy of your medical records after January 31, 2023 will be communicated prior to clinic closure.
• If you have questions regarding the release of medical records, send a secure message using your Portal account to the Records Request inbox.
• Your medical record information will be retained in accordance with Missouri law.

Prescriptions and Prescription Transfers

• Last day to request a prescription refill or transfer is 1/27/23.
• Last day to pick up a prescription from the pharmacy is 1/31/23.
• To transfer prescriptions from the Healthe Clinic or Anuva Pharmacy to a community pharmacy, have the community pharmacist call the Healthe Clinic pharmacy at (816) 201-2273. The pharmacist should be advised to select the specific location, World Headquarters or Innovations, where the patient’s prescriptions were last filled.
• Depending on your last refill date, prescription type and your last appointment date, you may be prescribed a 60- or 90-day supply of your medications. Please speak with your provider to determine what medication quantity is right for you. Not all medications may be prescribed in large quantities.

Finding a new provider

• In-network providers can be found by going to www.uhc.com. You can also visit the websites of local hospitals to find providers who are accepting new patients.
• Consider AmWell for dietitian and health coach options.
• If your Healthe Clinic or Anuva provider transitions to a primary care practice in your area, you may establish care as a new patient at that office. Before scheduling an appointment, confirm that your health insurance is accepted at that practice. If you proceed with establishing care with the same provider at a new practice, you can request that the Healthe Clinic or Anuva transfer your medical record information to the new practice.

If you have additional questions, please message your care team directly using your portal account.